Help

Contact us:

If you have any queries or questions please use the form below or email us:

redcactusvintage@gmail.com

We will endeavour to reply to you within 48 hours (Monday-Friday)

Delivery:

UK shipping is free over £75 (calculated automatically at checkout)

First class postage is £4.20 and second class postage is £2.99. You can choose your preferred option at checkout.

We post all our items the next working day (Mon-Fri) as standard so delivery is usually around 2 days for first class and 3-5 for second class postage. Please contact us on the email above if you have not received your package within 7 working days and we can provide a royal mail tracking number.

International Delivery:

We ship worldwide and our international rates are split into 4 zones - Europe, USA, Oceania and Rest of world.

European Postage

 Order Value up to £45 = £14 postage.                                                                                                                 Order Value £45-£80 = £20 postage.                                                                                                             Order Value above £80 = £28 postage.

 USA, Oceania and rest of world postage

These rates begin at £23 and gradually increase depending on weight.

PLEASE NOTE:

Please be aware of additional charges on parcels arriving from the UK to your country of residence. Red Cactus Vintage is not responsible for paying additional costs such as duties or taxes - they are the buyer's responsibility. These costs vary country by country and are not always applied so so please check before purchase. 

The UK is no longer part of the EU - parcels arriving in EU countries from the UK may now be subject to customs duties, import taxes or other associated fees.

Returns:

We do not currently accept returns unless the item is faulty. Whilst cases like this are rare unfortunately defects are occasionally missed and we apologise for this. Please contact us on the email above and we will aim to solve the problem as efficiently as possible. 

Discount Codes:

Discount code entry can be found upon clicking your cart and then checkout. It should be located above subtotal. Loyalty Discounts expire 3 months from date of purchase unless otherwise stated.